This Privacy Policy applies to SoProGaming.com

What information do we collect?

We collect information from you when you respond to a survey or fill out a form. We also collect information about how you use our site by employing Google Analytics. Google Analytics anonymously tracks your movement within our site and beyond with the use of cookies. Google has been tracking your web activity from the very first time you visited their search engine, saw one of their display ads, or visited another site that employs Google Analytics. They only share with us anonymous information about your time on our site. Your web activities beyond our site are not shared with us.

When sending a message through our contact form you may be asked for the following:

  • Name
  • Company
  • E-mail address
  • Mailing address
  • Phone number

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To respond to your request for information.
  • To thank you for contacting SoPro Gaming.
  • To explain new product offerings and features of our services.
  • To notify you of special promotions.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

Users Outside of the United States

While we make every effort to honor the laws and wishes of all users, this web site is intended for users located exclusively in the United States of America and therefore may not recognize foreign laws.

Google Analytics Data

Millions of websites, including SoProGaming.com, use Google Analytics. Google Analytics collects information about your visit to our site including:

  • How you arrived at our website.
  • How long you stayed.
  • What pages you visited.
  • What kind of computer, browser, and operating system you are using.
  • What page you exited our site.
  • And much more.

What does SoPro Gaming do with the information Google records?

The analytics data that Google collects and shares with us helps us better understand the kind of people that visit our sites and what they do when they visit. This information helps us make decisions for site structure, content, compatibility, and overall user experience.

WE DO NOT COLLECT ANY INFORMATION FROM GOOGLE ANALYTICS THAT COULD PERSONALLY IDENTIFY YOU.

All activity on this site falls within the bounds of the Google Analytics Terms of Service.

Your Consent

By using our site, you consent to our privacy policy.

SoPro Gaming Refund Policy

Thanks for shopping at SoPro Gaming.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns on Apparel and Merchandise

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds on Apparel and Merchandise

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Return Shipping Policy

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns on Event Tickets

You have 30 calendar days (unless it’s 48 hours before start time of said event) to request a refund for a ticket purchased.
All ticket sales are final 48 hours before event start time.

Summer Camp Cancellation and Refunds

Deposit per child per session is due at the time of registration in order to secure your camper’s spot in camp. This is a non-refundable deposit, barring medical issues (see below).
First, we would like to encourage you to simply move to another session so your child can have the experience of summer camp. However, we understand that things come up and you may need to cancel altogether. To do so, please call or email us with this information.
Deposit is not refundable or transferable at any time unless it is a medical reason (must have written explanation from a doctor).
If you cancel with more than 30 days prior to the session start date, you will be refunded all money paid (except deposit).
15-30 days until the session start date we will issue a 50% refund.
No refunds will be issued within two weeks of the session start date.

MEDICAL REASON FOR CANCELLATION

We understand that medical issues may arise over the summer or just as your child is set to attend camp. Please call us as soon as possible to inform us of your need to cancel. We will ask that you submit a written notice from your child’s physician. If you child is sick and there is time and room, we will work with you to switch your camper to a later session.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

SoPro Gaming

9240 Metcalf Ave
Overland Park, KS 66212
913-703-5183

Social Professional Gaming

9240 Metcalf Ave
Overland Park, KS USA 66212
(913) 703-5183

Store Hours
Sunday - Thursday: 12pm - 12am
Friday and Saturday: 12pm – 2AM